1. GENERAL

1.1 Hello friends, welcome to our terms and conditions! We are so happy you've made it here. This may not be the most exciting document you'll ever read, but it is important to establish what you can expect from us and what we expect from you. And just to be clear, when we say "us", "we" or " Donzy", we mean The PLB Company .

1.2 These terms and conditions apply when you place an order with us via the website www.donzy.in, or our mobile application the Donzy App (from now on referred together to as the "Online Store").

1.3 By placing your order you agree to be bound by these terms and conditions, or the "Terms" as we will call them from now on. Therefore, please make sure you have read and understood them before ordering. 

1.4. Only persons who can enter into legally binding contract under the Indian Contract Act, 1872 can use and/or transact on the Online Store. Also, meaning that you must be at least 18 years old or above. If you are under 18 years, you may use and/or transact on the Online Store only with the involvement of a parent or a guardian. You must also have a valid email address and a delivery address in India. 

1.5 You may not place an order for corporate, commercial or self-employed activities. We do not issue commercial Goods and Services Tax (GST) invoices for corporate use.

1.6 The Donzy wants to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of a user who violates any of the provisions of these terms and conditions or whose acts, as per Donzy's understanding, are detrimental to the interests of Donzy's in any manner. 

1.7 Donzy sells its products directly through Online Store and online marketplace (collectively referred to as “Authorized Online Stores”) and not through any other third party(s) or agent(s). You may please contact our Customer Service if you wish to know further details on the Authorized Online Stores.  
Donzy does not control, endorse or accept responsibility for any products proposed to be sold or offered to be sold or purchased on the website or any linked sites other than the Authorized Online Stores. Donzy makes no representations or warranties whatsoever about and shall not be liable for any transaction through such third party(s) or agent(s) including representations relating to merchantability, fitness of a product or service for a particular purpose, warranty as to specific products and non-infringement of third party intellectual property rights. Any transactions that you may have with such third party(s) or agent(s) are at your own risk. Donzy also does not accept any responsibility for the usage of the products, fraudulent or illegal activities, non- payment, delivery of the products purchased by you from such third party(s) or agent(s) .

Donzy specifically disclaims any liability with regard to any infringing, illegal,  fake, spurious, duplicate, counterfeit or defective, refurbished products purchased by you from such third parties.

1.8 We have the right to amend these Terms, but the Terms that you approve at the time of your purchase will always apply for that particular purchase. Any changes made will be included in the latest published version of the Terms in the Online Store. Changes to the Terms will be effective from the time you accept the Terms, i.e. in connection with you making a new purchase. This means that we might and probably will change our Terms every now and again, so keep on visiting this page to stay up to date. 

2. PRICES AND DELIVERY CHARGES

2.1 The prices displayed in the Online Store include the applicable statutory tax  /Goods and Services Tax (GST), but do not include delivery charge. In the checkout view, the total cost for your purchase including delivery charge will be displayed.

2.2 The cost for delivery is shown in the checkout view. You can also find more information here. Our standard delivery fee is Rs. 149. If we are unable to deliver your order in full and must make more than one delivery, you will only be charged for the single delivery.

2.3 We may from time to time offer promotions, discount codes, gifts and other offers. Such offers are valid only for the period specified in connection with such offers and on the terms directly associated with them. Offers cannot be combined with other discounts unless expressly stated otherwise in the Online Store. You need to fill in the discount code for the offer before completing the purchase in order to use the offer.

Payment:

You can pay for your goods in various ways as set out below. Depending on the payment method you choose, additional costs and terms may apply.

3.1 Payment methods

Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA ,Mastercard,Rupay or such other option(s) as offered at our Online Store). The applicable amount will immediately be debited from your card. H&M reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

Cash on Delivery
We currently Do not have the Cash on Delivery option.

UPI 

You may choose to pay your order with UPI. The order value will be debited from the associated bank account when you have placed your order at the checkout page.

NET BANKING
You may choose to pay for your order via net banking. The order value will be debited from the associated bank account when you have placed your order at the checkout page.

3.2 Other
You will receive your receipt/tax invoice in the order delivered e-mail as well as in the order package delivered to you.

3.3 You are requested to see our Privacy Policy to see how your personal information will be used and stored

Privacy Policy:

We are the The PLB Company, the company affiliates of The PLB Company and its brands; Donzy. When you shop with us or use one of our services, you trust us with your information. Protecting personal data and your privacy is of the greatest priority for the The PLB Company.

It is important to us to give you clear and transparent information about the personal data we collect, why it is needed, how it is used and your rights over it.

THE PLB COMPANY PERSONAL DATA HANDLING IN BRIEF

• Who is responsible for processing your personal data?
  The PLB Company consists of different brands and legal entities and the company responsible for the processing of your personal data is dependent on the purpose for which it is collected. For each processing purpose you will be informed of the responsible company. It will be either the company itself or one of our local affiliates. 
   

• Why do we process your personal data?
  We use and process your personal data to be able to give you the best customer experience when visiting one of our websites or stores. We also process your personal data upon your request to be able to provide you with requested services, deliver your order or to support you through our customer service. 
   

• What type of personal data do we process?
  Personal information is any kind of information that can be directly or indirectly attributed to you. Examples of personal data we process are name, address, e-mail address, telephone number, payment information and purchase order. We may also process usage history, IP address, member id and information you provide when contacting our customer service.
   

• Where do we process your data?
  Your personal data is generally stored within your country or a country of the EU/EEA but may also be transferred to and processed in a country outside this area. 
   

• Who do we share your data with?
  If necessary, your personal data may be shared within The PLB Company and group companies, with suppliers, sub-contractors and independent third parties carrying out certain tasks on our behalf.
   

• What are your rights?
  You have the right to access, rectify, erase, and consult. In certain cases, you are also entitled to object to us using your data, or to transferring your data. If you have an account or are a member of a loyalty program, you can exercise your right to access, portability and rectification under your account pages, where you also can delete your account.