At Donzy.in, we are committed to providing a fast, secure, and hassle-free shopping experience. Our goal is to ensure that your fashion products are delivered safely and on time. Please read our Shipping & Delivery Policy carefully before placing your order.

Shipping Charges

• A shipping fee may apply to orders below the minimum value specified during checkout.
• Eligible orders may qualify for Free Shipping under ongoing promotional offers.
• Applicable shipping charges, if any, will be displayed before payment confirmation.

Payment Options

We offer multiple secure and convenient payment methods:

• Credit Cards
• Debit Cards
• UPI Payments
• Net Banking
• Digital Wallets
• Cash on Delivery (Available for selected locations)

Credit & Debit Cards

We accept all major Visa, MasterCard, RuPay, and other supported credit and debit cards for secure online transactions.

Net Banking

Net Banking is available through most leading banks in India.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for selected PIN codes and eligible products.

• COD availability depends on the delivery location.
• Additional COD charges may apply where applicable.
• Any applicable COD fee will be shown during checkout.

Delivery Partners

We ship orders through trusted courier and logistics partners to ensure safe, secure, and timely delivery across India.

Order Tracking

Once your order has been dispatched, you will receive tracking details via Email, SMS, or WhatsApp (where applicable), allowing you to track your shipment in real time.

Delivery Coverage

Donzy.in delivers to thousands of PIN codes across India. We continue to expand our delivery network to serve customers in more locations.

Delivery Timeline

• Orders are usually processed and dispatched within 24–48 hours after payment confirmation.
• Delivery timelines may vary depending on your location, courier partner, and public holidays.

Estimated delivery time:

• Metro Cities: 2–5 Business Days
• Tier-2 & Tier-3 Cities: 3–7 Business Days
• Remote Areas: 5–10 Business Days

Please note that these are estimated delivery timelines and may vary due to weather conditions, transportation delays, festivals, or other unforeseen circumstances.

Order Disputes, Missing Items & Damaged Deliveries

If you receive:

• A damaged product
• An incorrect product
• A missing item
• An incomplete order

Please contact our Customer Support Team within 48 hours of delivery.

Mandatory Unboxing Video Requirement

To help us investigate claims related to damaged, missing, or incorrect products, customers are requested to provide a clear and continuous unboxing video showing:

• The sealed package before opening.
• The shipping label.
• The complete unboxing process.
• The product(s) received inside the package.

Claims submitted without a valid unboxing video may not be eligible for replacement or refund verification.

Delivery Address Responsibility

Please ensure that the following delivery details are accurate while placing your order:

• Full Name
• Complete Delivery Address
• Nearby Landmark (if applicable)
• Mobile Number
• PIN Code

Donzy.in shall not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact our Customer Support Team using the contact information available on the Contact Us page of our website.