At Donzy.in, customer satisfaction is our top priority. We strive to deliver high-quality fashion products for Men, Women, and Kids. If you are not completely satisfied with your purchase due to damage, defects, incorrect items, or other eligible reasons, please review our Returns & Refund Policy below.

Damaged Product Upon Delivery

If your order arrives in a damaged condition, please:

1. Take clear photographs of the damaged product and its packaging.
2. Record an unboxing video showing the condition of the package and the product.
3. Contact our Customer Support Team within 48 hours of receiving the order, along with the photos and video.

Our support team will review your request and assist you with the return or replacement process.

Return Eligibility

We offer a 7-day return and exchange policy from the date of delivery for eligible products.

To qualify for a return or exchange:

• The product must be unused, unwashed, and unworn.
• All original tags, labels, and packaging must be intact.
• The product must be returned in its original condition.
• A valid invoice or proof of purchase must be provided.
• The item must not show signs of damage or misuse by the customer.

How to Initiate a Return

To request a return or exchange:

1. Log in to your Donzy.in account.
2. Go to the My Orders section.
3. Select the order you wish to return.
4. Submit a return or exchange request.
5. Follow the instructions provided by our Customer Support Team.

Once your request has been reviewed, you will receive confirmation regarding its approval or rejection.

Refunds and exchanges will be processed only after the returned product passes our quality inspection.

Contact Us

For any return, exchange, or refund-related assistance, please contact our Customer Support Team through the contact details available on our website.

Email: support@donzy.in

Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

If you receive:

• A damaged product
• A defective product
• An incorrect item
• A missing item in your order

Please notify us within 48 hours of delivery with clear photographs and an unboxing video so we can resolve the issue promptly.

Exchange Policy

Eligible products may be exchanged for another size or color, subject to stock availability.

If the requested replacement is unavailable, you may choose:

• A different product of equal value
• A store credit (where applicable)
• A refund (if eligible)

Order Cancellation Policy

Orders can be cancelled only before they are shipped.

• Cancellation requests should be submitted as soon as possible after placing the order.
• Orders that have already been packed or shipped cannot be cancelled.

If your order is successfully cancelled, the refund will be processed to your original payment method.

Refund Policy

After we receive the returned product:

1. Our Quality Team will inspect the returned item.
2. You will receive an email or SMS confirming the approval or rejection of your refund request.

Approved Refunds

• Approved refunds will be credited to your original payment method.
• Refunds are generally processed within 5–10 business days after approval.

Cash on Delivery (COD) Orders

For Cash on Delivery orders, approved refunds may be transferred directly to your bank account.

You may be asked to provide:

• Account Holder Name
• Bank Account Number
• IFSC Code
• Cancelled Cheque or Bank Proof (if required)

Non-Refundable Charges

The following charges are generally non-refundable:

• Shipping charges (unless the return is due to our error).
• Cash on Delivery charges (if applicable).
• Gift wrapping or special handling charges.

Non-Returnable Products

• Innerwear and intimate wear.
• Customized or personalized products.
• Products marked as "Final Sale" or "Non-Returnable".
• Products without original tags or packaging.
• Used, washed, or damaged products due to customer handling.

Important Note

Donzy.in reserves the right to reject any return, exchange, or refund request that does not comply with the conditions mentioned in this policy. The final decision regarding eligibility for returns, exchanges, or refunds shall remain solely with Donzy.in.