Thank you for shopping at Donzy.in, your trusted online destination for stylish and affordable clothing for Men, Women, and Kids. We are committed to providing high-quality fashion, secure shopping, timely delivery, and excellent customer service.

Each purchase made through this website is subject to our Payment, Shipping & Return Policy, Terms and Conditions, and Privacy Policy, all of which are available on this website.

Brand and Transaction Information

When purchasing products through this website, all transactions regarding the sale and purchase are conducted directly with Donzy.in.

Payment Information

The name Donzy.in may appear on your credit or debit card statement. In some cases, the name may appear in an abbreviated form as determined by your bank or payment service provider.

Order Process

To place an order, simply browse our collection, select your preferred size and color (where applicable), add the items to your shopping cart, and proceed to checkout.

By placing an order through our website, you agree to comply with our Terms and Conditions and Payment Policy.

Checkout and Delivery Process

During checkout, you will be required to provide:

• Delivery Address
• Contact Information
• Payment Details

Your order will be processed only after successful payment authorization or confirmation of Cash on Delivery (where available).

Payment Options

We offer multiple secure payment methods, including:

• Credit Cards
• Debit Cards
• UPI Payments
• Net Banking
• Digital Wallets
• Cash on Delivery (Available for selected locations)

The available payment options will be displayed during checkout.

For card payments, you may be required to provide:

• Card Number
• Expiry Date
• CVV
• OTP Authentication (if applicable)

Out-of-Stock Situations

Although we regularly update our inventory, certain products, sizes, or colors may become unavailable after your order has been placed.

In such cases, we will notify you as soon as possible, and you may choose to:

• Select an alternative size or color
• Choose another product
• Wait for restocking (if available)
• Cancel the order and receive a refund (if applicable)

Shipping and Delivery

Orders are dispatched from our warehouses located across India.

Estimated delivery timelines are:

• Metro Cities: 2–5 Business Days
• Tier 2 & Tier 3 Cities: 3–7 Business Days
• Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Product Pricing

• All prices displayed on the website are in Indian Rupees (INR).
• Prices are inclusive of applicable taxes unless otherwise stated.
• Prices and promotional offers may change without prior notice.
• The final payable amount will be displayed during checkout.

Shipping Charges

Shipping charges, if applicable, depend on:

• Order Value
• Delivery Location
• Ongoing Promotional Offers

The applicable shipping charges will be shown before completing your payment.

Returns and Exchanges

Customer satisfaction is our priority. Returns and exchanges are accepted according to the following conditions.

Damaged, Defective or Incorrect Products

Please notify our Customer Support Team within 48 hours of delivery if:

• You receive a damaged product.
• You receive the wrong item.
• The product has a manufacturing defect.

You may be asked to provide:

• Product photographs
• Package photographs
• Images showing tags and labels

Return Conditions

To be eligible for a return or exchange:

• The product must be unused and unwashed.
• Original tags and labels must remain attached.
• The product must be returned in its original packaging.
• A copy of the invoice or order confirmation must accompany the return.

Non-Returnable Products

The following items are generally not eligible for return or exchange:

• Innerwear and intimate wear.
• Products marked as Final Sale or Non-Returnable.
• Customized or personalized products.
• Products returned without original tags or packaging.
• Products showing signs of use, washing, or damage caused by the customer.

Return Shipping Charges

Return shipping may be free for eligible products under our return policy. In certain cases, return shipping charges may apply and will be communicated during the return process.

Refund Processing

Once the returned product has been received and successfully inspected, approved refunds will be processed within 5–10 business days to the original payment method.

Customers will receive an email or SMS confirmation once the refund has been initiated.